Satisfaction survey
Satisfaction surveys of students, employers, alumni and staff.
Student satisfaction: The extent to which students perceive their needs and requirements are being met.
Satisfaction surveys: A tool for collecting information on the satisfaction of students, employers, staff, and graduates regarding MUST's educational products and services.
MUST conducts surveys to collect information on whether the educational products and services it provides to stakeholders meet their needs, expectations, and understanding.
Organization of satisfaction surveys
№ | Stakeholder | Survey purpose | Period | Sample size | Method | Responsible party |
|---|---|---|---|---|---|---|
1 | All students | Evaluating the curriculum | After grades are released for the semester | 60-80% | Student web portal | Quality Manager |
2 | All students | Evaluating teaching methods and skills | After grades are released for the semester | 60-80% | Student web portal | Quality Manager |
3 | All students | Evaluating campus environment and services | Once at the end of the academic year | 60-80% | Student web portal | Quality Manager |
4 | Graduates | Evaluating job-program fit and identifying employment status | 1 year after graduation | 50-60% | Interviews, Online tools | Quality Manager |
5 | Graduates | Evaluating job-program fit and identifying employment status | 3 years after graduation | 50-60% | Interviews, Online tools | Quality Manager |
6 | Faculty and staff | Identifying organizational culture and climate | Once every 2 years | 55-70% | Interviews, Online tools | QMOA (Quality Monitoring and Assessment Office) |
7 | Faculty and staff | Workplace satisfaction survey | Every 3-5 years | 55-70% | Interviews, Online tools | QMOA (Quality Monitoring and Assessment Office) |
8 | Employers of graduates | Evaluating training quality and curriculum | Every 2-3 years | 70% | Interviews, Online tools | Quality Manager |